496: Digital Transformation and the New Customer Experience | Asia Tech Podcast

496: Digital Transformation and the New Customer Experience


Asia Tech Podcast Episode #496

In this special edition of Asia Tech Podcast I share an inside look on what’s happening in the fast moving world of Customer Experience in Asia. Case studies featured include Alibaba Hema, PingAn Financial, Grab, Uber, Emirates and Airasia. The challenge facing brands in Asia is their competition won’t come from the next guy in category, but from a completely different sector. This asynchronous competition – players like Alibaba or Amazon – will be well resourced and able to wipe out incumbents and with them generations of legacy. We look at how Asia is positioned to accommodate Digital Transformation and who is leading in this space.

About Asia Tech Podcast Show Host Graham D Brown

Graham D Brown is podcast host of Sounds of Our City, Pitchdeck Asia and Asia Tech Podcast. Founder of Pitch Media Asia – Asia’s largest Podcast Media House. He is a regular public speaker on the theme of digital transformation, podcasts and storytelling, an avid podcaster with over 500 episodes published. Notable podcast guests include Tony Fernandes, CEO AirAsia. Graham is passionate about helping grow the Asian podcast market. He is also author of the report: Podcasting 2020 – A Playbook for Asia which contains case studies and statistics on the growth of podcasting in the world’s largest media market. To stay up to date with the latest trends about Digital Transformation in Asia, follow Graham’s updates by joining his newsletter at the bottom of this page.

Leadership in the Exponential Era Book

As we enter the new decade we are faced with new challenges. The 4th Industrial Revolution will create winners and losers.

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  • Connectivity
  • Asia

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Podcasting for Brands™ Book

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(BONUS) XL:AI Book

How will Artificial Intelligence impact Leadership, Connection and Communication?

The XL:AI book is the updated synposis of the Artificial Intelligence sections of the main XL Book.

Companies featured include: Amazon, Biomind, Ford, General Motors, Google, Haidilao Hot Pot, Huawei, IBM, Microsoft, PWC, Southwest Airlines, Tesla, Xiaomi, Zappos

XL:AI details how Artificial Intelligence will impact:
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– healthcare
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– retail