161: Bianca Ho – Co-Founder Clare.AI

161: Bianca Ho – Co-Founder Clare.AI

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Experts predict Asia's travel market will grow 56% to $670 billion by 2024. CEO Tony Fernandes has already set out a Digital Transformation strategy that will evolve AirAsia from being an airline to a digital travel company. It's a bold challenge, but one with the right leadership and vision in place. In my playbook for change, "The Digital Transformation Story" I share case studies of brands who are facing the digital transformation challenge, a challenge that is ultimately about people not digital.

In this disruptive shift from Industrial to Digital, Pipeline to Platform, companies will need to adapt from the Big Idea to Big Data. Communication will shift from the external buying of attention to internal storytelling to create innovative tribes of purpose within their ecosystems.
 

Podcast highlights:

  • [05:58] Why are chatbots becoming popular? What problem are they solving?
  • [12:57] Can an AI powered chat bot do presale heavy lifting for a human operator?
  • [15:52] What is the future prospect of growth for a company building chatbots? Can you build on the relationship witha bank or insurance provider for example and introduce new AI-powered services

Podcast notes:

  • [00:06] Welcome Bianca Ho hosted by Graham D Brown
  • [01:00] Bianca’s introduction to the world of AI
  • [04:18] What is the core offering at Clare.ai?
  • [05:58] Why are chatbots becoming popular? What problem are they solving?
  • [09:00] Is automation better than outsourcing?
  • [12:57] Can an AI powered chat bot do presale heavy lifting for a human operator?
  • [15:52] What is the future prospect of growth for a company building chatbots? Can you build on the relationship witha bank or insurance provider for example and introduce new AI-powered services
  • [20:37] How do Bianca’s previous career choices complement clare.ai?
  • [23:47] What skills are there in Bianca’s recipe to be a successful entrepreneur?
  • [26:25] How did clare.ai come into Bianca’s trajectory?
  • [29:59] How did Bianca pitch her requirements to commence a new startup?
  • [32:46] How does Bianca see herself as the front-facing aspect of the startup?
  • [35:30] What one choice would Bianca make to sell a product or service?
  • [38:41] What does it take to step into the client’s shoes and build relationships?
  • [40:57] Going out of comfort zone to find new insights
  • [46:09] How does Bianca scale herself to live up to the challenges of the business?
Bianca Ho is helping redefine the banking and insurance sector by building chatbot platforms. Clare.AI’s artificial intelligence powered chatbot does the heavy lifting for clients when it comes to interacting with large numbers of customers. Chatbots can not only warm up and prequalify prospective leads but also implement best practises that deliver a better customer experience.