Podcasts: Tony Fernandes

Podcast Episodes

Graham Brown and Tony Fernandes

How We Recorded the Tony Fernandes Podcast

Videos

Platform Thinking


Digital Transformation is platform thinking: if you can solve a customer’s problems by flying them from A to B, you now have permission to solve others.

Tony Fernandes shares with me his dream of building on the AirAsia platform to bring ASEAN music to the world.

How I met Tony Fernandes


Random encounters define the entrepreneur’s journey.

This one helped define Pikkal.

Often you hear other people’s stories and wonder how they “got lucky”. The reality is that if you stay in the game long enough, you get lucky.

You can’t create luck. You have to keep your door open. So when opportunity knocks, it can walk on in.

Insights

People are the Brand


Brands are only as good as the people that make them.

You can spend millions on “branding” but the experiences we talk about are the interactions we have with their people on a daily basis. In the era of digital transformation, brand experience starts at the top and goes all the way down to the front line.

Tony Fernandes sets the tone with AirAsia and the travel industry by being an authentic and human face of the brand; sometimes vulnerable but always real.

Lead by example and the frontline follows.

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